Returns Policy

Any unwanted product must be returned within 30 days from when your Ixater order is delivered.

WHAT ITEMS CAN I RETURN?

We get it - sometimes something just doesn't work for you and you want to return or exchange. As long as your item(s) were either purchased from, ixater.com and are still in their original condition, you can return these within 30 days. Please see the below for any exceptions to this rule: 

Socks can be returned if they are sealed in their original packaging.

All bottles are non-returnable due to hygiene reasons.

This does not affect your statutory rights.

To receive a full refund on eligible returns, all items must be returned to us unworn, unused, unwashed and in the same condition you received them. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.

To return your items, please include your order details so we can locate the return and send to:

92 Penrhyn Crescent, 
Hazel Grove, 
SK7 5ND

When we receive your return, we can either refund you for your items less the postage costs, or provide store credit for the full order total. Please let us know what you prefer when returning your item to us.